Debit Card Activation and PIN Reset
If you'd like to ACTIVATE a new debit card or RESET your PIN, please call 1-800-992-3808.
Lost or Stolen Debit Cards
If your debit card is lost or stolen please notify us immediately. If we are closed, please contact our After-Hours Lost/Stolen Card Hotline, 1-833-337-6075. Our fraud team will ask a few questions to identify you before they will be able to deactivate your debit card. Please contact us during normal business hours to report that our fraud team has deactivated your card so we can quickly get your replacement card ordered.
If you are planning to travel, please notify us of the dates you will be traveling so we can add a travel notification to ensure your card will work properly when you are out of state or country.
Fraud Text Alerts
Our text alert service allows you to instantly keep tabs on suspicious card activity. If our system detects suspicious activity on your card, you will receive a text message with details about the suspected transaction. All you have to do is respond to the text with a "yes" or "no" to confirm or deny the transaction. If you indicate the transaction is fraud, you will receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day.
Town & Country Bank is a part of the MoneyPass network, which provides our customers with access to over 32,000 surcharge-free ATMs nationwide. Click here to find MoneyPass ATMs. Town & Country Bank foreign fees may still apply.